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How we protect your account and your data

We built 4dmacau with clear policies around account security, payment handling, and your personal information.

Account verification in secondsEncrypted withdrawal requestsData kept where local law appliesSupport in English and regional languages
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4dmacau How we protect your account and your data
REACH US DIRECTLY

How to contact us about legal questions

Live chat support Open your account and select Support in the lobby footer.
Email contact Send detailed requests to our legal and compliance team.
Account settings Log into your account and navigate to Settings > Legal & Privacy.
HOW WE HANDLE YOUR TRUST

Data security, cookies and account transparency

Account verification

Before your first withdrawal, we verify your identity using details you provide during sign-up.

Payment data handling

Your DANA, OVO, GoPay and QRIS details are tokenised — we don't store your full payment credentials on our servers.

Cookie and tracking policy

We use cookies to keep you logged in, remember your preferences and detect suspicious login attempts from new devices.

Data retention

Once your account closes, we retain your transaction records and identity verification for the period required by applicable regulations.

Device and session security

We log the device, IP address and browser details of every login.

Right to access and delete

You can request a full copy of your personal data, your account history and transaction records.

Legal questions players ask

We keep your identity verification and account activity for as long as your account is active. After closure, retention depends on applicable regulations in your region — typically 3–7 years for transaction records. Your specific retention schedule is shown in Account Settings under Data Policy.

Contact our support team immediately with your transaction ID and the date. We investigate the dispute with your payment provider and provide you with evidence of the transaction. Chargebacks are reviewed against your account activity and withdrawal history.

Yes. Go to Settings > Legal & Privacy > Download My Data. We prepare a full export of your personal information, account history and transactions within 5 business days. You'll receive a download link and can review everything before closure.

All withdrawal requests are sent to our servers over HTTPS encryption and stored in encrypted form until we process them. We verify your identity on file before we send funds to your DANA, OVO, GoPay or QRIS account.

Report it to live chat or email support immediately with the date and time. We reset your password, review your account for unauthorised deposits or withdrawals, and notify you of any findings within 24 hours.

No. We do not sell or lease your personal data to third parties. Payment processors see only the minimum data needed to clear your DANA, OVO, GoPay or QRIS transaction. Law enforcement requests are handled according to applicable regulations.

Yes, you can close your account anytime through Settings. We delete non-essential personal data immediately; transaction records and identity verification are retained as required by law. Complete closure is final and cannot be reversed.

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